• The waiting game is over. Our waiting area has separate areas to be able to give our patients space to reduce stress. You also have the option of waiting in your car with your pet until you are texted or called to come in. We also have a side entrance for patients who need a little more space.
• No more sitting on slick, cold surfaces. We offer nonslip surfaces for your pet to stand or lay on, such as yoga mats or pheromone-infused towels.
• Relaxation rules. We use pheromone-infused bandanas and towels to help calm our patients. These pheromones send comforting messages help provide a strong signal of security to help your pet feel comfortable and confident, which can help your pet relax and relieve stress and anxiety that some pets associate with vet visits or travel.
• Eye contact is for you, not your pet. Fear Free Certified veterinary team members will initially avoid eye contact with your pet and focus on you, instead. This helps your pet feel less stressed because he’s not the center of attention and it gives him times to check out his environment and become accustomed to the team member’s presence.
• Got treats? Bring your dog or cat in a bit hungry because we will be handing out many small but delicious treats throughout the visit to welcome your pet, distract her from procedures, and reward her for cooperation. (In some cases when patients must be fasted, we aren’t able to do this, so we supply a heaping amount of snuggles and scratches instead.)
• Bring on the toys, ear rubs, and rump scratches! In addition to treats, we use a variety of fun distraction techniques to help your pet be comfortable.
• “The back” is out. Whenever possible, we perform exams and procedures right in the exam room so your pet will be reassured by your presence and you can assist as needed. Even if we need to step away for better lighting or space, be assured that your pet will always be treated kindly and respectfully. We’d never do it any other way.
• A little extra help? If needed, we will prescribe anti-anxiety or other calming medications or supplements to help make the car ride and the vet visit more enjoyable and less frightening for your pet.
• Emotional rescue. Our team members will note your pet’s emotional response to the visit and what treats and techniques worked best to reduce any fear, anxiety, and stress that they may have been feeling. This will help to make future visits even better.